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Patients' Rights and Responsibilities

As a patient you have certain rights, some of which are detailed below:

Your health records are confidential and information is processed in accordance with the Data Protection Act. You may gain access to your records under the terms of the ?Access to Health Records? which is part of the Data Protection Act.

The Practice operates a non-discriminatory policy in that all patients shall be dealt with equally regardless of race, religion, gender, age, sexuality, disability or socio-economic status.

You are entitled to complain about any service or treatment you have received that you are unhappy with. This will be dealt with initially by the Practice Manager and passed to the Senior Partner.

You may accept or refuse treatment including examinations, tests and diagnostic procedures. Please ensure that you have been given enough information to enable you to make an informed choice.

As a patient there are certain responsibilities you have which can help our Practice to work more effectively.

Practice staff endeavour to provide the best service for our patients and we would ask that you help by treating them with respect and patience at all times. Any violence, verbal or physical abuse will not be tolerated.

Notify the Practice of any changes in your name, address, telephone number and ensure that you also notify hospitals or clinics at the same time.

Ensure that you follow the advice and treatment you have been given. If you are concerned about this, please contact the person who gave the initial advice.

Ensure that when ordering repeat prescriptions you give the Practice enough time to process these.

If you are unable to attend a pre-booked appointment, please notify the Practice as soon as possible.